About Experience Skills Highlights Side Project Contact

Diem Chau

AI Product Manager · Conversational AI & Enterprise NLU

I help enterprises ship conversational AI that works in regulated, high-stakes environments. At JPMorgan Chase, I own the chatbot and NLU channel for Apple Card customers — translating complex AI systems into products people actually use.

See My Work → Get in Touch
8+
Years in tech & AI/ML
$1M+
Cost savings delivered
0+
Production intents scoped
About

Shipping AI that works
at enterprise scale.

I'm a product leader focused on conversational AI, LLM applications, and intelligent automation — shipping systems that hold up under compliance scrutiny and real-world edge cases.

At JPMorgan Chase, I own the chatbot and NLU channel for Apple Card customers — a cross-company integration with Apple's system, built on Amazon Connect, Amazon Lex, and Lambda. I govern 250+ intents across payments, lending, and disputes, defining the API contracts and escalation paths behind each one.

Before JPMC, I spent four years at FPT USA Corp. deploying AI for Fortune 500 clients — LLM-powered enterprise search, computer vision defect detection, and RPA automation that generated $1M+ in documented cost savings. I bring hands-on delivery experience and PM rigor to every AI initiative I touch.

Current Role
PM — Chatbot & Conversational AI
JPMorgan Chase · Consumer Banking · Plano, TX
Focus Areas
NLU · LLM · RPA · Computer Vision
Regulated Industries · Enterprise AI
Background
Product + AI Delivery
8+ years across tech & AI/ML
Experience

Where I've been.

Oct 2024 – Present
JPMorgan Chase
Current
JPMorgan Chase · Consumer & Community Banking · Plano, TX
Product Manager — Chatbot & Conversational AI
Own the chatbot architecture on Amazon Connect for Apple Card customers — a cross-company NLU integration with Apple's Arsenal system covering 250+ intents across payments, lending, and disputes. Define the full intent matrix, API contracts, and escalation paths. Drive fraud detection strategy for demographics-change events while maintaining compliance guardrails. Align 5+ internal teams and Apple on API specs and handoff design.
Amazon Connect Amazon Lex NLU Intent Design Lambda Cross-Company Integration
Aug 2020 – Oct 2024
FPT USA Corp.
FPT USA Corp. · AI Center · Richardson, TX
Senior Technical BA → AI Product Lead
Shipped LLM-powered enterprise search with 40% retrieval time reduction, adopted daily org-wide. Deployed computer vision defect detection (YOLO, OpenCV) with 35% QC time savings. Led ML predictive maintenance reducing downtime by 20%. Delivered $1M+ in cost savings across 5 AI/ML and RPA projects for Fortune 500 clients in oil & gas, insurance, and manufacturing.
LLM · RAG Computer Vision YOLO · OpenCV RPA Amazon Bedrock Azure AI
Oct 2019 – Aug 2020
BAP Software
BAP Software · Ho Chi Minh City, Vietnam
Product Manager
Pitched and launched an AI-driven smart fashion app — led 8-person team from concept to beta, securing $1M pre-seed investment. Improved team delivery velocity by 20% introducing Agile/Scrum ceremonies.
AI Product Agile / Scrum Pre-seed
2017 – 2019
Actility
Actility · Paris, France
Digital Strategy Executive
2014 – 2017
Galaxy Play
Galaxy Play · Ho Chi Minh City, Vietnam
Digital Strategy Executive
Skills

What I bring to the table.

A rare blend of hands-on AI delivery, PM rigor, and technical depth — built across regulated enterprise environments.

🗣️
Natural Language Understanding
Intent taxonomy design, entity extraction, confidence thresholds, fallback & escalation logic. Scoped 250+ production intents at JPMC. Amazon Lex, Arsenal NLU handoff design.
🤖
LLM & RAG
LLM-powered enterprise search, RAG architectures, Amazon Bedrock, Azure AI. Chunking strategy, relevance evaluation frameworks, and prompt engineering at production scale.
👁️
Computer Vision
YOLO v8, OpenCV, real-time defect detection pipelines for manufacturing QC. Deployed for Fortune 500 clients — 35% QC inspection time reduction.
⚙️
RPA & Automation
End-to-end process automation, Automation Anywhere. $1M+ in documented cost savings across oil & gas, insurance, and manufacturing Fortune 500 clients.
💻
Vibe Coding
Building and shipping AI-powered prototypes with code — Python, prompt engineering, rapid iteration with Claude, Cursor, and modern AI dev tools. This portfolio is a product.
🤝
Stakeholder Alignment
Bridging engineering, legal, compliance, and business. Cross-company alignment with Apple and 5+ JPMC internal teams — comfortable operating where the stakes are real.
Highlights

Impacts I've driven.

High-impact AI initiatives across conversational AI, computer vision, and automation — delivered in regulated, enterprise environments.

🤖
Apple Card Chatbot — Cross-Company NLU Integration
JPMorgan Chase · Consumer Banking
Ongoing
Own the end-to-end chatbot architecture on Amazon Connect for Apple Card customers. A cross-company NLU integration with Apple's Arsenal system — contact flows receive structured intent payloads from Apple's NLU, invoke Lambda for routing logic, and use Amazon Lex for in-session handling. I govern the full intent matrix across payments, lending, and disputes, with defined API contracts and escalation paths for each.
🎯 250+ intents in production · Live for all Apple Card customers
🔍
Delivered
Enterprise LLM Search
FPT USA Corp.
LLM-powered enterprise document search on RAG architecture. Reduced retrieval time by 40%, adopted daily org-wide. Built on Amazon Bedrock with custom chunking and relevance evaluation.
📄 40% reduction in document retrieval time
👁️
Delivered
CV Defect Detection — Manufacturing QC
FPT USA Corp.
Real-time computer vision pipeline using YOLO v8 and OpenCV for manufacturing defect detection. Deployed for Fortune 500 manufacturing clients across production lines.
📉 35% QC inspection time reduction
⚙️
Delivered
ML Predictive Maintenance
FPT USA Corp.
ML-based predictive maintenance for manufacturing clients — sensor data ingestion, anomaly detection, alert thresholds, and integration with maintenance ticketing systems.
⚙️ 20% reduction in operational downtime
🔄
Delivered
RPA Automation Portfolio
FPT USA Corp.
End-to-end process automation across 5 AI/ML and RPA projects for Fortune 500 clients in oil & gas, insurance, and manufacturing. Automation Anywhere implementation and process redesign.
💰 $1M+ in documented cost savings
Side Projects

AI tools I'm building.

Experiments at the intersection of AI and product — building to learn, ship, and demonstrate what good AI product thinking looks like.

🧠
Juno — AI Associate PM Copilot
A RAG-grounded AI copilot that eliminates "loudest voice prioritization" — synthesizing Jira backlogs, call transcripts, and Slack signals into ranked Opportunity Briefs and PRD v0.1 drafts, with full source citations and human-in-the-loop approval gates. Built as my AI PM Certificate capstone at Product School.
Live AI Demo
Architecture
RAG · Pinecone · Claude
Data Sources
Jira · Calls · Slack · Docs
Autonomy Level
Copilot — PM approves all
Juno
Associate PM Copilot · RocketShip · Powered by Claude AI
Ready
J
Hi, I'm Juno — your Associate PM Copilot at RocketShip. I synthesize signals from Jira, call transcripts, and Slack into evidence-backed briefs. Every claim I make cites a source. Try a prompt below, or ask me anything about product prioritization.
⚡ Powered by Claude API · Juno is a fictional product demo — simulated RocketShip context only · No real company data used
Contact

Let's build something.

Open to senior PM roles in conversational AI, NLU, and enterprise AI products.

diemtnchau@gmail.com → LinkedIn ↗